Payments Policy

1) Payment methods

• Bank transfer by issued invoice/proforma.
• Card or other electronic methods (if announced on the website).
• Cash payment — only if explicitly agreed and allowed.

2) Invoicing and VAT

• Invoices are issued by „Dot Com Services Ltd“ in accordance with the Bulgarian legislation. Currently VAT is not being charged or collected as the compnay is with tax-exempt status.
• The client is responsible for providing accurate data for invoicing.

3) Terms and late payment

• The payment term is specified in the invoice/contract. In case of late payment, legal interest may be charged and/or the access to the services may be restricted.
• For hosting and subscriptions, unpaid services may be suspended after notice. The data may be deleted after the grace period.

4) Subscriptions and automatic renewal

• If automatic renewal is enabled, the amounts are collected at the beginning of each period. You can cancel the renewal before the new period.
• Cancellation within the period does not lead to a refund, unless otherwise provided in the Refund Policy.

5) Third-party fees

Fees for domains, SSL, licenses and other external services are prepaid and ordinarily not refundable.

6) Chargeback and disputes

We reserve the right to temporarily restrict the services in case of a chargeback/dispute. Unauthorized chargeback fees may be transferred to the client.

7) Communication

For questions regarding payments, use the contacts specified on the website, including the order/invoice number.