1. Introduction

At dotcom.services, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone number)
• Educational preferences and course selection
• Completed forms and inquiries

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicked links)
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide educational services and support
• Process your applications and inquiries
• Improve our website and services
• Send relevant educational content and updates
• Analyze website usage and performance

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

4.1 Types of Cookies We Use

• Essential cookies: Necessary for basic website functionality
• Analytics cookies: Help us understand how visitors use our website
• Advertising cookies: Used for tracking conversions in Google Ads

4.2 Google Tag Manager and Google Ads

We use Google Tag Manager (GTM) to manage our website analytics and advertising tags. This includes tracking conversions in Google Ads to measure the effectiveness of our advertising campaigns.

Conversion tracking data: When you fill out forms or complete actions on our website, we may track these conversions to improve our advertising performance. This data is processed according to Google's privacy policy and our own data protection standards.

5. Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Object to certain types of processing

5.1 Cookie Consent Management

You can manage your cookie preferences at any time through the consent management tool available on our website. You can also change your browser settings to block cookies, although this may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Third-Party Services

We may use third-party services for analytics, advertising, and other purposes. These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards for such transfers.

10. Children's Privacy

Our services are intended for children of all ages. All information we collect is for the purposes of our services and is not intended for third parties.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Phone: 0888 010 975
Email: sales@dotcom.services
Address: ul. Han Asparuh 5, Montana 3400, Bulgaria