Refund Policy

The following policy regulates the conditions for the refund of sums from „Dot Com Services Ltd“ (hereinafter referred to as „The Company“) in connection with services for creating websites, web hosting and accompanying services.

1) Scope

  • Website creation / web projects: one-time services based on an offer and contract.
  • Web hosting, support and subscriptions: periodic services on a monthly/yearly basis.
  • Domain registrations, SSL and licenses: services of third parties, prepaid and ordinarily not refundable.

2) Website creation

  • Deposit: The paid advance/deposit for the start of the project is non-refundable after the start (kick-off) and acceptance of the task, due to the costs paid and the commitment of the team.
  • Cancellation by the client: In case of termination before the final delivery, the Client is liable to pay for the actually performed work up to the moment and the costs to third parties.
  • Guaranteed corrections: Defects arising from our work are corrected free of charge within the agreed guarantee period.

3) Hosting and subscriptions

  • 30-day refund guarantee for new hosting subscriptions: in case of termination within 30 days from the first activation, we refund the paid amount without the fees for domains, SSL, licenses, overused resources and already provided professional services.
  • Proportional refund for prepaid periods: provided for the remaining unused period, if the service is terminated due to our significant unfulfilled commitment (after notification and reasonable period for rectification).
  • No refund for periods in which the service was active and accessible according to the SLA/terms, as well as in case of violations of the General Terms by the Client.

4) Domains, SSL, licenses and fees to third parties

Due to the immediate and irreversible costs to registrars and suppliers, the payments for domains, SSL certificates, licenses and similar services are not refundable.

5) Procedure for application

  1. Send a written request through the contact form on the website or our official channels with the invoice/order number and description of the case.
  2. You will receive a response with a decision within a reasonable period after an internal check.

6) Refund of sums

Authorized refunds are made according to the original method of payment, unless otherwise agreed. Bank fees are not refundable.