Support and Training — Complete services for your website
20+ years of experience in technical support, Site Care plans and training for owners and teams. We work with startups and growing businesses of any size.
Support and Training Services
Below are the three main directions. Each internal page contains detailed coverage, examples of activities and indicative SLA levels, based on practices from previous projects we discussed.
Long Term Technical Support
Resolution of incidents, monitoring, maintenance, optimizations and planned improvements.
- Service Desk: tickets, priorities and SLA
- Monitoring: uptime, resources, logs
- Updates: core, plugins and dependencies
- Optimizations: speed and server environment
- Security: WAF, backups, incident response
Site Care plans
Fixed-hour packages for monthly content and development.
- Fixed hours/month for content and functions
- Planned updates, tests and staging
- Reporting and recommendations for development
- Integrations with marketing and SEO initiatives
- Security: hardening and antivirus checks
Owner & Team Training
Structured programs: CMS work, operational processes, security and marketing practices.
- Practical workshops (online/on-site)
- Guides and checklists for processes
- Levels: beginner → advanced
- Specialization: eCommerce, content, SEO
- Ability assessment and personal plan
Use cases and scenarios
Service Startups
Expert support and training accelerate the launch of the market, reduce errors and ensure stability.
- Quick onboarding of the team on content
- Templates for processes: publishing, review, hygiene
- Technical stability at campaigns/peaks
- Integrations with analytics and marketing tools
New eCommerce business
Experienced team = faster sprints, less “downtime”, better conversion and protection from fraud/malicious code.
- Catalog, attributes and variations — correct structure
- Payment/delivery integrations and tests
- Proactive caching, CDN and optimization
- Incident plan: backups, recovery, hardening
How experience raises the level
20+ years of practice helps us prevent problems before they appear, plan a realistic roadmap and train the team to maintain a high standard daily.