Long-term technical support (LTS)
A subscription service that provides you with a team of professional developers to work with you – for quick fixes, planned changes and peace of mind that critical problems will be resolved on time.
SLA reaction
Reaction time: 1 working day
Proactive monitoring
14 hours/month
Security and backups
Ticket/email/Slack
Flexible hours for tasks
Monthly report
Constant readiness
Constant readiness
Dedicated team, defined reaction windows and clear escalation for incidents.
Predictable expenses
Fixed monthly plan instead of hiring, training and managing internal staff.
Access to experience
Combination of experts in backend, frontend, infrastructure and security.
What does the subscription include
- Fixes and improvements: removal of bugs, small to medium changes to functionality and design.
- Updates and patches: updates to PHP/Node, packages, WordPress/plugins, React/Next.js.
- Proactive monitoring: health of services, logs, performance, alerts and uptime monitoring.
- Security and archives: backups, test recovery, quick return in case of incident.
- Optimization: loading speed, caching, database, CDN and images.
- CI/CD and environments: setup of staging, automated deployment processes and code review.
- Consulting: prioritization of backlog, technical roadmap and planning of sprints.
- Reporting: monthly reports for hours spent, results and recommendations.
Supported technologies
Subscription vs In-house developer
| Criterion | Subscription support | In-house developer |
|---|---|---|
| Total price | Fixed monthly plan without costs for hiring, vacation and replacement. | Salary + insurance + equipment + risks in case of absence. |
| Flexibility | Scaling hours according to the workload. | Fixed capacity; more difficult to adapt to peaks. |
| Expertise | Team with different profiles (backend, frontend, DevOps, security). | One profile, often limited scope of skills. |
| Continuity | Coverage in case of vacation/sick leave through team and processes. | Dependence on one person, risk in case of absence. |
| Start time | Onboarding within days, ready tools. | Weeks for hiring, hiring and introduction. |
| Coverage outside the office | Options for reaction outside working hours according to the SLA. | Usually none, requires additional payment/duty. |
Plans and SLA
Start
For small websites and regular small tasks.
- Reaction time: up to 1 working day
- Included hours: 6 hours/month
- Channels: ticket system and email
- Monthly report
from 300€ per month
RequestPro
For growing projects and regular deployments.
- Reaction time: up to 4 hours (in working hours)
- Included hours: 14 hours/month
- Channels: ticket, email, Slack
- Proactive monitoring and alerts
from 600€ per month
RequestEnterprise
For business-critical systems and high workloads.
- Reaction time: up to 1 hour for critical incidents
- Duty outside working hours
- Extended monitoring, SLO and escalation
- Preferred channels and prioritization
per offer
Request* The prices are indicative and depend on the complexity, traffic and technology stack. Unused hours are transferred according to the contract.
How we work
- 1
Evaluation and plan
Technical review, risks, priorities, list of tasks and SLA parameters.
- 2
Onboarding and access
Role-based access, Git, staging environment, monitoring and backup policy.
- 3
Execution
Management of tickets, two-step approval for releases, tracking.
- 4
Reporting and development
Monthly reports, KPI/SLO, recommendations for roadmap and optimizations.