Site Care Plans
Sequential improvements, rapid updates and stable security – everything in a predictable monthly subscription. We take care of the operational support, so you can focus on your business.
Benefits
Predictable expenses
Planned hours every month, fixed price and clear priority of tasks.
Faster implementation
Guaranteed slots for execution and defined SLA reaction times.
Proactive security
Updates, backups and monitoring, so your website remains reliable and fast.
Site Care Packages
Choose a plan according to the volume of content changes and the development of features. Unused hours can be transferred up to 50% to the next month. Overused hours are approved in advance and charged at the standard hourly rate.
Starter Care
For small websites with periodic changes.
- Small text/image changes
- Monthly CMS/plugins updates
- Automated daily backups
- Uptime monitoring (5 min.)
- Included hours: 4 hours/month
- SLA: reaction time of 2 working days
from 200€ per month
RequestGrowth Care
For active websites and campaigns.
- Content edits and new sections
- Light UI/UX improvements and components
- Speed/SEO on-page optimizations
- QA before production launch
- Included hours: 10 hours/month
- SLA: reaction time of 1 working day
from 400€ per month
RequestPro Care
For dynamic teams and eCommerce.
- New features and integrations (API/CRM)
- Staging environment and code review
- Extended monitoring and security (WAF/scanning)
- Bi-weekly status meetings and reports
- Included hours: 20 hours/month
- SLA: reaction time of 8 working hours
from 600€ per month
RequestScale Care
For intensive development and sprints.
- Roadmap execution and A/B tests
- Design systems and component libraries
- Priority queue and emergency support*
- Weekly syncs and KPI reports
- Included hours: 40 hours/month
- SLA: reaction time of 4 working hours
from 800€ per month
Request* Overtime and 24/7 reactions are possible by agreement.
What’s included
Updates and security
- CMS/plugins/core, dependencies (npm/composer)
- Backups, test restores
- Uptime and performance, WAF/scanning for low-level
Content and design
- News, blog, landing sections
- UI improvements, components, banners
- Multimedia, galleries, forms
Features and integrations
- API/CRM/ERP and marketing tools
- Payment methods, eCommerce improvements
- Tracking of events and data
SEO and speed
- On-page SEO and technical checks
- Optimization for Core Web Vitals
- Schemas/structured data
Compliance and accessibility
- GDPR, cookies and policies
- WCAG checks (basic)
- Logging and audit trails
Communication and reporting
- Ticket system/email/Slack
- Monthly reports for the work done
- Planning of sprints/roadmap
Add-ons
Copywriting & translation
Professional text, localization and editing.
UI/UX & design system
Design of components, library and guidelines.
Analytics & CRO
GA4/Tag Manager, table, A/B tests and experiments.
How we work
- 1
Onboarding & audit
Technical audit, access, backup strategy.
- 2
Plan & priorities
Roadmap, SLA and calendar for execution.
- 3
Execution
Development in branch/staging, QA and launch.
- 4
Reporting & optimization
Results, recommendations and next iterations.